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Caribbean Stuff, LLC
266 Horse Corner Road
Chichester, NH 03258
Phone: (603) 218-6389
Fax: (603) 415-8844

Email Us
info@bonairestuff.com

FAQ


Frequently Asked Questions
Below are what we believe to be the most frequently (and perhaps some not so frequently) asked questions about BonareStuff.com and Caribbean Stuff, LLC. If you have a question which is not covered here, please e-mail it to info@caribbeanstuff.com and we will respond with an answer.

About my order:
How soon will my order ship?
When will I receive my order?
What forms of payment do you accept?
Can I track my shipment?
Where do you ship from?
What countries do you ship to?
What is a “Drop Shipper”?
What is your return policy?
What if the package arrives damaged?
How are shipping charges calculated?
How can I contact you?

About the Website:
Who are you?
What’s your mission?
How do you select products to sell?
How do I know I can trust you?

About Bonaire:
Where can I get more Bonaire information?


About my order:
Q: How soon will my order ship?
A: It typically takes two to three (2-3) business days to process an order when it comes in, and assuming everything you ordered is in stock, we will ship the order after it is processed. At the present, same day shipping is not possible.

Q: When will I receive my order?
A: At some point after we have shipped it. How long after we shipped it will depend on what type of shipping you selected from our shipping options when you placed your order. For continental U.S. shipments, UPS Ground service can take from one to seven business days depending on your proximity to New Hampshire (where we ship from) and seasonal issues (e.g. storms or holidays) which may slow UPS delivery. For shipments outside the continental U.S. it all depends on how long your shipment takes to get to where it is going plus the added time resulting from any customs clearance that might be required if you are in another country. For orders outside the U.S. we may also contact you to suggest a more efficient method of shipping than UPS.

Q: What forms of payment do you accept?
A: We process all payments through PayPal which means you can use any credit card PayPal accepts or using funds from a PayPal account. You do not have to have a PayPal account. PayPal allows you to do a one time payment using a valid credit card. If you choose to use a PayPal check, please be advised that payment may take several days to reach us and theorder cannot be released for fulfullment until we receive payment.

Q: Can I track my shipment?
A: When we ship your order, your record in our ordering system will be updated with your order’s tracking number, and an e-mail with that UPS tracking number will automatically be sent to you. You can then go to http://www.ups.com and track your shipment. Note that it may take up to one business day after we have sent you the tracking number before it shows up in the UPS tracking system. We’re not sure why this is, but that is the way it is with UPS.

Q: Where do you ship from?
A: Most products ship from our warehouse in tax-free New Hampshire, although some specialty items, such as certain jewelry items for example, may end up being shipped directly from our supplier – this is called “Drop Shipping”. Drop shipping may add some additional time or cost to fulfilling an order, but such information will generally be clearly outlined in the description for a drop shipped product on our site.

Q: What countries do you ship to?
A: We currently ship to the USA and Canada only with some USPS shipping for small items to Europe as well.

Q: What’s a “Drop Shipper”?
A: A “Drop Shipper” is a supplier we work with who ships ordered product directly from its facilities. We use drop shipments for unique and specialty items for which it might not make sense to keep in inventory. See previous item on “Where do you ship from?” as well.

Q: What is your return policy?
A: If you receive something and decide you do not like it, you may return it at your cost for shipping and we will give you store credit for the item, less a 15% restocking fee. If that return policy doesn’t sound particularly attractive, please note that is intentional. We would much prefer that you do not buy from us on whim under the assumption you can return anything you like. We have relatives (and chances are you do too) that continually do this order/return thing with large mail order companies who have liberal return policies, and frankly, that drives us nuts. It costs merchants a huge amount of additional time and money to take back and process returns, and we’re not large enough to absorb that overage easily. Therefore we hope that when you buy from us, you’re doing so because you know what you want. However, as we are a small company, we will also deal with each situation on a one-by-one basis, and certainly can take extenuating circumstances into account.

Q: What if the package arrives damaged?
A: If the item you received from us is defective (e.g. damaged in transit), we will happily coordinate getting you a replacement (which may require us getting the damaged/defective item back, for which we would arrange with UPS to provide a pick-up tag).

Q: How are shipping charges calculated?
A: Automagically. We actually really don’t understand the nitty gritty details other than that our shopping cart software adds up the weight of all the items in your shipment, and sends that off to a UPS server somewhere. Said UPS server then spits back all the numbers on how much it would cost to ship via a variety of UPS methods. Poof. Magic. And we do not pad the numbers from UPS (we don’t know how). However, we do charge a $2.00 handling fee to cover the costs of packaging, gasoline, and other costs leading to processing and shipping out your order. That handling fee shows up as a separate line item on your order confirmation, incidentally – no hidden costs.

Q: How can I contact you?
A: The best way is via e-mail at info@caribbeanstuff.com – that e-mail address goes to multiple people which better ensures that your message will get prompt attention. However, if you are e-mail phobic or just prefer to use old technology (like a phone), then you can call us at 603-218-6389 – note that most often you will get voicemail instead of a live person however, and only one person checks that voicemail box. In your message to us, please include your contact information, your name, your order number (if this relates to one) and what the problem is.

About the Website:
Q: Who are you?
A: Caribbean Stuff, LLC was formed in 2005 as a result of a number of years of planning by its principals: Jake & Linda Richter. The Richters have lived in the Caribbean, specifically on the island of Bonaire, since 1997, and have noticed that while all Caribbean islands have some interesting and unique products, those products are generally not available off-island. While visiting a particular island to buy a particular specialty item is a nice excuse to go, it’s not exactly cost efficient. Caribbean Stuff, LLC intends to make an ever broader range of Caribbean products available in the U.S. with convenient shipping from New Hampshire.

Q: What’s your mission?
A: To provide the best place on the Internet for people to find goods from the Caribbean, goods with a Caribbean-theme, and goods to take on vacation to the Caribbean. Basically, Caribbean stuff.

Q: How do you select products to sell?
A: All products we offer on our sites are ones we have personally reviewed and feel that they measure up to our personal standards of quality. We may offer the occasional kitschy item because of its novelty and for amusement value, but typically we focus on quality products which originate in the Caribbean, or were designed by people with Caribbean ties. We also welcome suggestions for new products to carry in our store, and can work with small suppliers on a consignment basis.

Q: How do I know I can trust you?
A: Jake & Linda Richter stand behind Caribbean Stuff, and both are well known personalities on the island of Bonaire as well as internationally. You can Google “Jake Richter” to see his background (and other than any links that show up pertaining to hockey, wrestling, or other team sports, all of the other 2000+ hits for that search relate to the right Jake Richter). Likewise, you can go to www.BonaireTalk.com and see what folks there think of the Richters and Caribbean Stuff.

About Bonaire:
Q: Where can I get more Bonaire information?
A: The four best places to get information about Bonaire are:
1) http://www.InfoBonaire.com – the official web site of Bonaire;
2) http://www.BonaireTalk.com – the open forum about everything and anything Bonaire; and
3) http://www.BonaireWebCams.com – where you can see live images from Bonaire 24 hours a day, including the world’s only full time open ocean underwater ReefCam.
4) http://www.BonaireInsider.com - for the latest news straight from Bonaire

 

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News
BonaireStuff introduces bath and beauty products from Bonaire with "Scrub Me" and Bath Salts made from the salt pans of Bonaire.
Copyright © 2006-2014
by Caribbean Stuff, LLC

What's new this month...!

Because our Bonaire Shore Diving Made Easy has been so popular, we have also added USPS delivery for this item to destinations in the USA, Canada, and the Netherlands. And you can combine this great dive guide with the calendar for one great USPS delivery rate so check it out.

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